This privacy policy sets out how SuperDhobi uses and protects any information that you give to SuperDhobi over Phone, Website or Mobile App.

SuperDhobi is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SuperDhobi may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of january 2016.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

The information you provide will be shared with the servers on which we host the web content and your name and location may be shared with the laundry processing centre(s) and Rider(s) we have been working with.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contact Us

If there are any questions regarding this privacy policy you may contact us at our Call Centre or write to mysuperdhobi@gmail.com

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            We operate from 9 AM to 8 PM, except holidays.

Pickup and Delivery:-

1. Our Rider will be at your doorstep at the scheduled time slot. But some unwanted circumstances may make some delay.
2. You need to count your clothes at the time of Pickup and check it on the Pickup Slip you will get from our Rider.
3.  Superdhobi always try to made delivery on time. SuperDhobi may or may not call you before delivery. If you want us to call you before delivering, please inform our customer care during the Pickup.

Garment Care:-

1. SuperDhobi uses only uses front-load washers with an extremely fast extraction cycle to wash all Customer clothes.
2. SuperDhobi accepts no liability for damage due to normal wear and tear or shrinkage during dry cleaning, washing and drying.
3. SuperDhobi take no guarantee of color bleed in laundry. You are advised not to give clothes that may bleed color in laundry.
4. SuperDhobi accepts no liability for “special care” and delicate items that require special attention to be cleaned.
5. SuperDhobi reserves the right to refuse cleaning of any garment.
6. SuperDhobi does not guarantee removal of all stains.
7. All accessorized which can be detached from the garment will be counted as separate items and charged separately.
8. All garments to be counted and handed over to SuperDhobi Rider. Similarly, the counting has to be done during delivery. No claims for garment loss will be entertained if any mismatch is reported after making the payment.
9.  Small clothes such as handkerchiefs, socks, and innerwear are accepted in laundry. However we do not keep count of such items and handing them over is purely on customers' discretion.
10.  For any loss or damage of garment, the compensation amount shall not be greater than 10 times of cost of processing that garment. This is to standardize the amount for clothes of different brands.
11. SuperDhobi Laundry Services is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewellery, or anything else.
12. The rates are subject to change without prior notice.
13. Any issue with respected to Quality has to be reported to us within 24 hours of Delivery of garments.

Payments:-

1. We accept payment in Cash upon Delivery of garments or online at the time of ordering  to the Customer.
2. You can estimate the bill amount at the time of handing over your garments to the Pickup Rider.
3. The exact bill amount will be informed to the customer via SMS, mail or in app through invoice after garments are booked at Processing Centre.
4. All advance payment must be recorded in the Pickup Slip and signed by our Pickup Rider.

Cancellations Related:-

For cancelling your scheduled pickup, you need to call us and inform. Cancellation is not chargeable as long as the Rider has not left our station to pickup your garments. Otherwise, the customer may have to pay 50 Rupees as conveyance charges.

Complaints n Claims:-

1. The customer accepts and understands that poor service; must be reported within 24 hours from the service date.
2. The customer accepted all responsibility before any items was laundered and SuperDhobi Laundry Services cannot be responsible for any damage, shrinkage, or loss of items.
3. SuperDhobi may take up to 7 working days to respond to a complaint.
4. Complaints are accepted in writing (letter or e mail). Complaints must be reported on completion or in the following 24-hour period.

These terms and conditions shall be governed by the relevant Indian law, and by purchasing our services means the customer is agreeing to be bound by them the and agrees to submit to the exclusive jurisdiction of the relevant courts of the kota-Rajasthan. SuperDhobi reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.